Privacy Notice
Last updated: 26 October 2026
Who we are
Haven Rise Real Estate L.L.C. is a real-estate brokerage licensed in Dubai (DET licence 1406963; RERA office registration ORN 45079; broker card BRN 75026), at Office 1-628, Bin Dasmal Building 1, Al Quoz Industrial First, Dubai, United Arab Emirates. We decide how the personal data described here is used — we are the controller. Our owner and manager, Fasika Enquanhone Eyassu, is responsible for data protection and is also our compliance officer. You can reach us at admin@havenriserealty.com or +971 55 924 4800.
What we collect, and why
- Enquiry form on our website. Name, email, phone, country of residence, language, and your answers about market, property type, budget, timeline, where funds are held and purpose. Why: to answer your enquiry and advise you. Basis: your consent, given on the form.
- Facebook and Instagram lead forms. When you complete one of our lead forms on Facebook or Instagram, Meta Platforms passes us the details you entered (typically your name, contact details and your answers to the form’s questions) together with the advert you responded to. Why: to answer your enquiry. Basis: your consent, given on the form.
- WhatsApp or phone. The same details, recorded by us if you contact us and agree to be logged. Why: the same. Basis: your consent.
- Market note. Your email address, if you subscribe to our market note. Why: to send that note. Basis: your consent.
- Identity documents, proof of address and source-of-funds evidence. Only if you proceed towards a purchase. Why: we are legally required to verify this before a transaction. Basis: our legal obligations as a designated non-financial business under UAE anti-money-laundering law.
- Website usage (pages seen, approximate location, device). Collected by Google Analytics when you visit our website. Why: to see which pages are useful.
We never sell your personal data, and we do not share it with anyone else except as this notice describes.
Automated scoring, and why it does not decide anything
When an enquiry arrives, software (including an AI model) gives it a priority score, so that we know whom to call first and whether a question needs our compliance officer. No decision about you is made automatically. Every reply, every piece of advice and every decision is made by a licensed person. You can ask us what your score was, ask us to look again, or ask us not to score your enquiry at all.
Analytics
We use Google Analytics 4, installed through the MonsterInsights plugin, to count visits and see which pages are read. You can block it with your browser’s cookie settings or Google’s Analytics opt-out browser add-on, and we are adding a cookie-consent tool to this site.
Advertising
We advertise on Facebook and Instagram (Meta Platforms). If you respond to one of our lead-form adverts, the information you submit is collected by Meta on our behalf and passed to us; Meta’s own use of data on its platforms is governed by Meta’s privacy policy. We do not currently send any of your personal data to Meta or any other advertising provider for measurement or targeting. If we ever do, we will ask for your separate consent first and update this notice.
Who processes your data for us, and where
We use service providers who handle data on our instructions only: n8n Cloud (our forms and workflow automation), Google (email, Drive and the spreadsheet where enquiries are recorded), Meta Platforms (lead forms on Facebook and Instagram), Anthropic (the AI model that scores enquiries), Instantly (business email delivery), Slack (internal alerts to our team) and our email-hosting provider. Some of them process data in the European Union and the United States, which means your data may be transferred outside the UAE. We rely on the contractual protections those providers offer.
How long we keep it
Enquiries that do not proceed: up to 24 months from your last contact with us. Where you became a client, the transaction file and the identity and source-of-funds records: for the period UAE anti-money-laundering law requires after the end of the relationship (at least five years). Marketing consent and the market note: until you unsubscribe.
Your rights
You can ask us to tell you what we hold about you and how we use it; to correct it; to delete it; to stop or limit how we use it; to give you a copy you can take elsewhere; and to object to the automated scoring described above. Where we rely on your consent you can withdraw it at any time, free and without consequence for the service you receive. Write to admin@havenriserealty.com and we will respond within the period UAE law requires. If you are not satisfied, you may complain to the UAE Data Office.
Business contacts
If we contact you at a business address published by your company, we record where we found it, and we stop at once if you reply “no” or ask to be removed.
Changes
If we change how we use personal data we will update this page and change the date at the top.
Haven Rise Real Estate L.L.C. · DET 1406963 · ORN 45079 · BRN 75026